Help


Help & Support

Welcome to the DrOnline health community.
Wherever you are, you can count on our medical support.

A doctor for each case

Whether you need a prescription for your medication or a specialist clinician for you or your family, you will be treated warmly by the best telemedicine professionals. In each videoconsultation there is a professional doctor who will do his best to reassure you and accompany you in your clinical case.

We are with you, wherever you are

At home, at work or even on vacation abroad, you can use DrOnline from your computer, tablet or smartphone.

Simple steps to get started

1. Choose consultation

Select the specialty, certificate or prescription.

2. Book

Schedule for a day and time of your choice.

3. Pay

Pay with credit card or Paypal.

4. Video / in-person visit

Talk to your doctor through your smartphone, tablet or computer, or schedule a home or office visit.

What makes DrOnline different

A global community of healthcare professionals and patients

DrOnline is available in several countries and our community standards help promote safety and belonging for everyone

Health professionals who care seriously

From general practice to psychiatry, health professionals are committed to the qualities that make you feel safe and accompanied.

The comfort and versatility of videoconsultation

Chat instantly with clinicians of various specialties, from the comfort of your home, using any computer, tablet or smartphone.

We are available, day or night

Our 24/7 global support is available in several different languages and ready to help, wherever you are.

Frequently Asked Questions

You can book in-person or video visits.  In case of selecting video visit, after scheduling and confirming payment, you will receive a link to access our virtual service room at the scheduled time, where the doctor will start the video consultation.

No. The video call is carried out by the browser on your computer, tablet or smartphone, without the need to install any program or app. You will only have to authorize the use of the camera and microphone when entering the videoconsultation.

To confirm your videoconsultation, you must make the payment before it or by credit card, PayPal.

Doctors and providers registered with DrOnline are duly certified by governamental and health regulators.

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