DrOnline Cookie Policy

Last update: 31 January 2021


DrOnline uses cookies, mobile identifiers, tracking URLs, registration data and similar technologies to help provide, protect and improve the DrOnline Platform. This Cookie Policy (“Policy“) complements the Privacy Policy DrOnline and explains how and why we use these technologies and the choices you have at your disposal.


Why DrOnline uses these technologies


We use these technologies for several purposes, such as:


  • to allow you to use and access the DrOnline Platform and Payment Services
  • to enable, facilitate and simplify the operation and access to the DrOnline Platform
  • to better understand how you navigate and interact with the DrOnline Platform and to improve the DrOnline Platform
  • to provide you with personalized advertising (through the DrOnline Platform, emails and third party sites)
  • to show you content (e.g. advertising) that is more relevant to you
  • to monitor and analyze the performance, operation and effectiveness of advertisements and the DrOnline Platform
  • to implement the legal agreements governing the use of the DrOnline Platform
  • for fraud detection and prevention, trust and security and investigations
  • for our own customer support, analysis, research, product development and regulatory compliance purposes.




When you visit the DrOnline Platform, we may set cookies on your device. Cookies are small text files that sites send to your computer or other device connected to the Internet, to uniquely identify your browser, or to store your browser information or settings. Cookies enable you to recognize it when you return to the website. They also help us provide a personalized experience and can help us detect certain types of fraud. In many cases, the information we collect using cookies and other tools is only used in a way that does not allow identification without reference to personal information. For example, we may use the information we collect to better understand traffic patterns on the site and optimize the experience on our site. In some cases, we link the information we collect using cookies and other technologies to your personal information. Our business partners may also use these tracking technologies on the DrOnline Platform or contract with third parties on our behalf to track your activity.

There are two types of cookies used on the DrOnline Platform: (1) “session cookies” and (2) “persistent cookies”. Session cookies typically expire when you close your browser, while persistent cookies remain on the device after you close your browser and can be used again the next time you access the DrOnline Platform.

In many cases you can manage your cookie preferences and refuse the use of cookies and other data collection technologies by adjusting your browser settings. All browsers are different, so you should consult the “Help” section of your browser for more information on cookie preferences and other privacy settings that may be available. Please note that if you choose to remove or decline cookies or clear the local storage area, it may affect the features, availability and functionality of the DrOnline Platform.


Pixel tags, Web beacons and Trackers


Pixel tags, web beacons and tracking URLs are tiny graphic images and/or small blocks of code placed on websites, advertisements or in our emails that allow us to determine if you have performed a specific action. When you access these pages or open an e-mail, they tell us whether you accessed the site or opened the e-mail. These tools help us measure responses to our communications as well as improve our web pages and promotions.


Server logs and other technologies


We collect various types of information from server logs and other technologies. For example, we collect information about the device you use to access the DrOnline Platform, your operating system type, browser type, domain and other system settings, as well as the language used by your system and the country and time zone in which your system is located. Our server logs also record the IP address of the device through which you connect to the Internet. An IP address is a unique identifier that devices need to identify and communicate with each other over the Internet. We may also collect information about the site you viewed before arriving on the DrOnline Platform, as well as the site you visited after leaving the DrOnline Platform. These tools help us to improve the user experience and provide our services.


Device Information


We may use device information to authenticate users. For example, we may use your IP address, browser information or other data provided by your browser or device to identify the device that is used to access our platform. We may also use these device-related techniques to associate you with different devices you may use to access our content, including for fraud protection purposes and to target advertising.


Third Parties


Third parties, including Facebook, place technologies such as pixels and SDKs on the DrOnline Platform. These technologies help us to (1) analyze how you use the DrOnline Platform, for example, by observing the services of third parties from where you arrived, (2) market and advertise DrOnline services to you on the DrOnline Platform and third party sites, (3) detect or prevent fraud or perform risk assessments, or (4) collect information about your activities on the DrOnline Platform, other sites and/or the ads you clicked. For example, to help us better understand how people use the DrOnline Platform, we work with various analysis partners, including Google Analytics. To prevent Google Analytics from using your information for analysis purposes, you can install the Google Analytics Opt-Out browser by clicking here.

Third parties, including Facebook, may also use these tracking technologies to collect information from the DrOnline platform and other places and use that information to serve ads that they believe will be most interesting to you and evaluate the effectiveness of your ads, both on the DrOnline platform and on other websites and online services. The targeting and advertising cookies we use may include Google and other advertising networks and services that we use from time to time. See . here for information on how Google manages data in ad products. For more information about targeting and advertising cookies and how to reject them, please visit Network Advertising Initiative self-exclusion page, a Digital Advertising Alliance self-exclusion pageor http://youronlinechoices.eu. To disable Google Analytics for advertising viewing or customize ads on the Google viewing network, visit the Google Ads Settings. As the advertising technology is integrated into the DrOnline Platform and it is the user who disables segmented advertising, you can still receive advertising content. In this case, the advertising content will simply not be adapted to your interests. Moreover, we do not control any of these deactivation links and we are not responsible for the availability or accuracy of these mechanisms. Users may opt out of the collection and use of information for ad targeting purposes by updating the ad settings in their Facebook accounts and contacting [email protected] with a description of their request and validation information.


Third-party social plugins


DrOnline Platform can use social plug-ins provided and operated by third parties, such as the Like Facebook button. As a result, you can send to the third party the information you are viewing in a certain part of the DrOnline Platform. If you are not connected to your account with the third party, the third party may not know your identity. If you are connected to your account with the third party, the third party may link information or actions about your interactions with the DrOnline Platform to your account with them. Please see the third party’s privacy policies to learn more about their data practices.


Your choices


Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies by visiting the Help section of your browser toolbar. Although you can disable cookies in your browser settings, DrOnline Platform currently does not respond to the “Do not follow” indication in the HTTP header of your browser or mobile application due to lack of standardization regarding how the signal should be interpreted.

Your mobile device may allow you to control cookies through its settings function. See your device manufacturer’s instructions for more information.

If you choose to decline cookies, some parts of the DrOnline Platform may not work as intended or may not work at all.

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