Non-Discrimination Policy

Last update: 31 January 2021

DrOnline is, in its essence, an open, diversified community, that gathers people from several cultures, values and norms.

The DrOnline community is committed to creating a world where people from all backgrounds feel welcome and respected. This commitment is based on two fundamental principles that apply to DrOnline Patients and Providers: inclusion and respect. Our shared commitment to these principles allows all members of our community to feel welcome on the DrOnline platform, regardless of who they are, where they come from, their beliefs or who they love.

Although we don’t believe that a company can determine the harmony between people, we believe that the DrOnline community can promote empathy and understanding between all cultures. We are committed to doing everything in our power to help eliminate all forms of prejudice, discrimination and intolerance from our platform. We want to promote a culture within the DrOnline community – Providers, Patients and people who are considering using our platform – that goes beyond mere compliance. Therefore, all of us, DrOnline employees, Patients and Providers, agree to read and act in accordance with the following policy with the objective of strengthening our community and accomplish our mission of ensuring that everyone has the right to belong and feel welcome anywhere.

  • Inclusion – We welcome people from all backgrounds with authentic hospitality and an open mind. Joining DrOnline as a Patient or Provider implies being part of an inclusive community. Bias, prejudice, racism and hatred have no place in our platform or in our community. Although Providers are required to follow all applicable laws that prohibit discrimination based on factors such as race, religion, national origin and others described below, we are committed to do more than meet the minimum requirements established by law.
  • Respect – We have respect for each other in our interactions and meetings. DrOnline recognizes that local laws and cultural norms vary around the world, and expects Providers and Patients to respect local laws and relate respectfully, even when the perspectives may not reflect their beliefs or education received. DrOnline members bring to our community an incredible diversity of experiences, beliefs and customs. By bringing together people from different backgrounds, DrOnline promotes a greater understanding and appreciation of the common characteristics shared by all human beings and repudiates prejudice rooted in misconceptions, lack of information or misunderstandings.

 

Race, colour, ethnicity, national origin, religion, sexual orientation, gender identity or marital status

  • DrOnline Providers can’t:
    • Refuse a consultation based on race, colour, ethnicity, national origin, religion, sexual orientation, gender identity or marital status.
    • Impose different terms and conditions based on race, colour, ethnicity, national origin, religion, sexual orientation, gender identity or marital status.
    • Make any statement that discourages or indicates a preference for or against any Patient based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity or marital status.

 

Gender identity

DrOnline does not assign a gender identity to its users. We consider that the gender of individuals is what they identify with and/or define in their user profiles and we hope that our DrOnline community does the same. This includes respecting the pronouns (him/her, her/him, them/her, etc.) with which any users in the community identify themselves.

  • DrOnline Providers can’t:
    • Refuse to consult a Patient on the basis of gender identity.
    • Impose any different terms or conditions based on gender.
    • Make any statement that discourages or indicates a preference for or against any Patient based on gender.

 

Age and family status

  • DrOnline Providers can’t:
    • Impose any different terms or conditions or refuse a consultation on the basis of the Patient’s age or family status when prohibited by law.

 

Disability

  • DrOnline Providers can’t:
    • Refuse a Patient on the basis of any actual or apparent disability, unless it prevents the consultation from taking place.
    • Refuse to communicate with Patients through the available accessible means.

 

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